How do I cancel my subscription?

Open the App Store on your iPhone → tap your profile photo → Subscriptions → Swoonly → Cancel Subscription. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Swoonly → Cancel.

My messages don't feel personal enough. What can I do?

Go to the Partner tab and add more details: shared memories, inside jokes, your partner's hobbies and favourite things. The more context you provide, the more personal the messages will be.

How does the gift finder work?

In the Gifts tab, type a city or neighbourhood. Swoonly finds florists, bakeries, chocolatiers and cafés nearby. You can also ask your partner to share their current location via a one-time link — the location is used once and then deleted.

Is my partner's data private?

Yes. Your partner's details are stored securely and are only used to generate your personalised messages. We never sell or share your data with third parties.

What happens to my data if I delete the app?

You can request full account deletion from Settings → Delete Account inside the app. All your data is permanently removed from our servers.

I can't sign in / I forgot how to sign in.

Swoonly uses email-based sign-in — there's no password. Tap "Sign in", enter your email address and you'll receive a link to log in. If you don't see the email, check your spam folder.

The app says I need a subscription. Can I try it first?

Yes — the yearly plan includes a 3-day free trial. You won't be charged until the trial ends, and you can cancel any time before then.